Terms and Conditions

Terms and Conditions for AAM Energy Ltd Trading as Northgas 

Company Information: AAM Energy Ltd (trading as Northgas) with registered offices at 14 St. Peters Street, Ipswich, England, IP1 1XB. Company number: 07458381. Telephone: 0191 415 3242. Email: northgas@aam-energy.com. 

Section 1: Terms and Conditions for Gas Bottle Distribution as a Calor Gas UK Dealer 

1. General Information 1.1 AAM Energy Ltd (“we,” “our,” or “us”) operates as an authorized Calor Gas UK dealer, retailer, and stockist in the North East of England. 1.2 These terms govern the sale, distribution, and supply of Calor gas bottles. 

2. Ordering and Payment 2.1 Orders can be placed via telephone, email, in person at designated trade counters, or on our website northgas.co.uk. 2.2 Payment methods include cash, debit/credit card, and bank transfer. Payment is required before delivery or collection unless agreed otherwise in writing. 2.3 For trade accounts, payment shall be required to be made within 30 days of the invoice date to the customer. If the customer fails to make payment due to us in accordance with these terms, we shall have the right to charge interest on the overdue amount at the rate of 2% per annum above the Lloyds Bank base rate accruing on a daily basis from the due date for payment until the date of actual payment of the overdue amount. 2.4 All prices include applicable VAT unless specified otherwise. 

3. Delivery and Collection 3.1 Delivery is available within our service area and may be subject to additional charges. Specific delivery times are estimates and not guaranteed. 3.2 Customers must provide accurate delivery details. We are not responsible for delays caused by inaccurate or incomplete information. 3.3 For collection orders, goods must be picked up during the specified time frame. Failure to collect within this period may result in order cancellation. 

4. Returns and Refunds 4.1 Faulty or damaged goods must be reported within three business days of delivery. 4.2 Refunds or exchanges will be processed upon receipt and inspection of returned goods, where applicable. 

5. Safety and Compliance 5.1 Customers are responsible for ensuring safe and compliant use of Calor gas bottles. 5.2 We are not liable for any damages resulting from misuse, improper storage, or unauthorized alterations of products. 

6. Liability 6.1 Our liability is limited to the value of the goods supplied. We do not accept liability for indirect, consequential, or incidental losses. 6.2 Nothing in these terms excludes liability for death, personal injury caused by negligence, or fraud. 

7. Cancellation of a Contract 7.1 Consumers purchasing products online have the right to cancel their order in accordance with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. 7.2 You may cancel an order for any reason, including if you change your mind, within 14 days of receiving the product(s). If your order includes multiple products, this period ends 14 days after the last item is delivered. 7.3 To cancel, contact us by: (a) Emailing northgas@aam-energy.com; (b) Calling 0191 415 3242; (c) Sending a cancellation form to our registered office; or (d) Using the cancellation option in your account page on northgas.co.uk. 7.4 If products are not of satisfactory quality, fit for purpose, or as described, you may request a repair, replacement, or refund as per your legal rights. 7.5 We do not accept returns if a fault arises due to wear and tear, accidental damage, or misuse. Returns are not accepted more than 3 days after delivery. 7.6 If you cancel an order after some of the product has been consumed or used, we will refund the remaining amount less the proportionate value of what was consumed. 

Section 2: Terms and Conditions for Gas Bottles Accessories Retail Business 

1. Scope and Application 1.1 These terms govern the purchase of gas bottles and related accessories from AAM Energy Ltd. 1.2 By placing an order, customers agree to these terms. 

2. Product Availability and Descriptions 2.1 We reserve the right to modify or discontinue products without prior notice. 2.2 All descriptions and images are for illustrative purposes. Actual products may vary. 

3. Orders and Payment 3.1 Orders can be placed via phone, email, or our website. A contract is formed when we confirm the order. 3.2 Full payment is required at the time of order placement unless otherwise agreed. 3.3 For trade accounts, payment should be made within 30 days of the invoice date to the customer. If the customer fails to make payment due to us in accordance with these terms, we shall have the right to charge interest on the overdue amount at the rate of 2% per annum above the Lloyds Bank base rate accruing on a daily basis from the due date for payment until the date of actual payment of the overdue amount. 

4. Delivery and Collection 4.1 Delivery times are estimated and subject to availability. Delays caused by external factors are not our responsibility. 4.2 Risk transfers to the customer upon delivery or collection of goods. 

5. Returns, Refunds, and Exchanges 5.1 Customers may return unused items within 14 days of purchase for a refund or exchange, subject to inspection. 5.2 Custom-made or special-order items are non-returnable unless defective. 5.3 Faulty goods must be reported within three business days of receipt. 

6. Warranty and Liability 6.1 Products are covered by manufacturer warranties where applicable. 6.2 We are not liable for indirect or consequential damages resulting from product use. 

7. Governing Law 7.1 These terms are governed by the laws of England and Wales. 7.2 Any disputes shall be resolved in the courts of England and Wales. 

Section 3: Additional Terms and Conditions for Calor Gas Cylinder Usage 

In these conditions, “CALOR” is the Registered Trademark of Calor Gas Limited. “Refill Agreement Charge” means the Refill Agreement Charge included in your order or where you are exchanging a cylinder this refers to the charge previously paid for the first issue of the cylinder(s). “User” means the customer named on the online order form who is party to a Cylinder Refill Agreement (“the Agreement”). 

1. Purpose of the Refill Agreement Charge 1.1 In consideration for the Refill Agreement Charge, the Company agrees to supply the Calor Cylinder(s) (“Cylinder(s)”) included in your order with supplies of CALOR gas (“Gas”) during the currency of this Agreement. The Company will fulfill its obligation to supply the Cylinder by providing the User with a pre-filled Cylinder in exchange for the empty Cylinder, but CALOR gas reserves the right to refill the Cylinder by any other means. A Cylinder(s) can only be exchanged for a similar replacement refill Cylinder(s) within the same category as the current Cylinder(s), otherwise a new Agreement is required.  

2. Future Supplies of Gas 2.1 In entering into this Agreement the User also understands that he/she will pay additional sums at the prevailing rate for the Gas contained in the Cylinder and for all future supplies of Gas as and when the Cylinder is refilled in accordance with paragraph 1. 

3. Cylinders Remain the Property of the Calor Gas limited 3.1 Cylinders remain the property of Calor Gas limited at all times and may only be filled by the Calor Gas limited only. The user will not part with possession or control of the cylinder(s) (other than to a CALOR outlet) nor claim to have any rights that conflict with this agreement. 

4. Use of Cylinders 4.1 Cylinders may be used only as a container for Gas and not be sold, exchanged (other than for the purpose of the Agreement), hired, assigned, transferred, mortgaged, lent, abandoned, nor damaged, decanted, filled or tampered with. 

5. The Company’s Rights Over the Cylinders 5.1 The User is liable for the safe storage and use of Cylinder(s). The Company or Calor Gas limited may inspect or test Cylinder(s) and any fittings used with them at any time and remove and replace Cylinder(s) if defective or for any other reason. In cases of willful damage or breach of this Agreement, the Company may repossess Cylinder(s) immediately. 

6. Statutory Obligations 6.1 Calor Gas limited will comply with all statutory and appropriate Code of Practice requirements in respect of Cylinders but is not obliged to maintain Cylinders in good condition while in the User’s possession. 

7. Termination by the User 7.1 This agreement remains in force for 50 years. The User may terminate this agreement by returning the Cylinder(s) in good order to a CALOR outlet and may receive a refund of a proportion of the Refill Agreement Charge. 

8. Termination by the Company 8.1 This Agreement may be terminated by the Company in the event of any act of insolvency or breach of this Agreement on the part of the User. 

9.  This Agreement is governed by and construed in accordance with English Law. VAT and any other applicable taxes will be charged at the appropriate rates.

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 Section 3.1: Calor Cylinder Refill Agreement Terms & Conditions 

Section 4: Online Terms and Conditions 

1. Acceptance of Terms 1.1 By accessing and using our website (northgas.co.uk), you agree to comply with these terms and conditions. If you do not agree, please refrain from using the website. 

2. Website Usage 2.1 The content provided on our website is for general information purposes only and is subject to change without notice. 2.2 Unauthorized use of the website, including but not limited to, hacking, data extraction, or any form of unlawful activity, is prohibited. 

3. Intellectual Property 3.1 All content, including text, images, and logos, is owned by or licensed to AAM Energy Ltd. Reproduction is prohibited without prior consent. 

4. Limitation of Liability 4.1 We strive to ensure the website remains functional and accurate. However, we do not guarantee uninterrupted access or the absence of errors. We are not liable for any losses resulting from your use of the website. 

5. Privacy Policy 5.1 Your use of the website is also governed by our Privacy Policy, which outlines how we collect and use your data. 

6. Governing Law 6.1 These terms are governed by the laws of England and Wales. Any disputes arising from your use of the website will be subject to the jurisdiction of the courts of England and Wales. 

7. Electronic communication By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing. 

8. All the rights are reserved Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote). 

9. Newsletter Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website. 

10. Registration You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password. 

After account termination, you will not attempt to register a new account without our permission. 

11. Accessibility We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it. 

12. Export restrictions / Legal compliance Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom. 

13. Breaches of these Terms and conditions Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you. 

14. Indemnification You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims. 

15. Language These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language. 

16. Updating of these Terms and conditions We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. 

Privacy Policy: We respect your privacy and comply with applicable UK data protection laws. Please contact us for details on how your data is handled. 

Contact Information: For any inquiries, please contact us at: 

• Telephone: 0191 415 3242 

• Email: northgas@aam-energy.com